When severe weather is on the way, whats the best way to stay in the know? LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Copyright 2023 FirstEnergy Corp. All Rights Reserved, How to Report a Power Outage and Stay Informed, If youre not enrolled in text messaging, text, To receive the latest update for your reported outage: Text. Check all of your TV's. If service is not working on ALL of your TV's, there may be an unreported outage in . Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If you have forgotten your security code, please call 800.956.4237. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. Twitter: @OptimumHelp Note:Please only call 911 if you see a downed wire. Check current status and outage map. @OptimumHelp no service for over an hour. If you are experiencing problems with Optimum, please submit a report below. Optimum.net is compatible with a wide range of browsers. Users are reporting problems related to: internet, wi-fi and tv. If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. Optimum offers cable TV, home phone, and mobile services along with home internet service. device once and you'll automatically connect whenever you enter a We can't get your messages right now. There may be a slight delay while the menu screen loads. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Also don't post any of your personal information. Run an antivirus scan to make sure the computer does not have a virus. BroadbandNow is supported by commissions from some of the providers listed on our site. @OptimumHelp no service for over an hour. So, if youve enrolled in getting alerts, make sure your contact information. Get status information for devices & tips on troubleshooting. /EOFBd*e1?. Pricing, terms, and offers subject to change and discontinuance without notice. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. All rights reserved. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. @optimum Optimum sucks. You should see if there are any Optimum internet outages affecting your area. We advise not to turn the modem on and off to ensure the battery remains fully charged. Report Outage Online. Enter the phone number associated with the outage address. Latest outage, problems and issue reports in social media. Breadcrumb. @OptimumHelp no service in truckee ca for 2 days. To report an outage: Text OUT to 544487 (LIGHTS). Live outage map. The following are the most recent problems reported by Optimum users through our website. Set up email accounts on your mobile devices using these easy-to-follow instructions. All rights reserved. Brenham isnt that small of a town. 3. Use the zip search and check with Optimum by Altice directly to verify availability. All Rights Reserved. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". If this does not help, pleasemessage us. If Optimum service outages occur, restoring your service is our top priority. They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. Please look into it. Log in to check your outage status or search our outage map. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. How can you prepare for a storm? Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. This can take a few minutes. See if Optimum is available for your home. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. CDC: https://emergency.cdc.gov/. All services not available in all areas. If no outage is shown, trytroubleshootingthe issue. or call (844) 910-2593 Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. Make sure you haven't missed any payments on your account. Also don't post any of your personal information. Discussion. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Its been a month. Optimum Outage Map Is Optimum Having an Outage Right Now? Unplug your equipment (i.e., your modem or Gateway) Leave a message in the comments section! Optimum does not impose data caps on fiber or cable internet plans. At the moment, we haven't detected any problems at . Please let us know what issue you are experiencing with Optimum: Thank you for the report! Their equipment doesnt work half the time. Sorry, we're unable to confirm Optimum by Altice is available at this address. Want a real-time outage update? Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. Tips? Criterion Digital 2023. If you are only having a service problem on one of your computers there may be a problem with the software. View a map of over 1 million Optimum WiFi hotspots and easily search to find locations close to you. 1. Simply unplug your modem from the electrical outlet. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. This may take 3-5 minutes. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Ive been patient. With Automatic sign-in, you register your {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Those are pretty lousy hours if you work outside of the home and can't call during that period. 07860. . ^David, Hi there. your assets for marketing use. How to Get Compensated by Optimum On Your Own Also don't post any of your personal information. See if Optimum is available for your home. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. Do you want internet service for your home or business? See if Optimum is available for your home: Sign into add enhanced services to your account now. Explore plans below The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. program. Optimum.net is compatible with a wide range of browsers. Optimum Business - Service Outage Check for outages Sign in to check your service status. . View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. Optimum offers cable TV, home phone, and mobile services along with home internet service. Share them here. Brenham isnt that small of a town. like a laptop, cell phone, or tablet with your Optimum ID and password. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. Report a different problem Report a tree, light or possible power theft. Realtime status of outages and problems with service providers. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. View storm video . Under Support, located in the upper right corner, click Service status. 5 or 9-digit ZIP code. Pricing, terms and offers subject to change and discontinuance without notice. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. Call to check pricing and availability in your area. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. CALL NOW Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". We strongly recommend that you upgrade to a more current browser. Latest outage, problems and issue reports in social media. 1 Court Square West, Long Island City, NY 11101 Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) To avoid unauthorized access, youll still have to enter your password. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Criterion Digital 2023. 1996-2023 American Electric Power. Please look into it. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Make sure there are no loose plugs and the outlets and circuit breakers are working. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. Invalid Optimum ID, please complete all fields. You can add home phone service for $15 to any internet plan. If you are currently experiencing an outage and have not yet reported it, please report your outage. Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. Whats going on? If fiber is available in your area, you can get symmetrical internet speeds. Make sure to report and "downvote" such posts. Please help! One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Post yours and see other's reports and complaints. Share them here. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum's mobile services are powered by T-Mobile's wireless network. All Optimum internet plans are free of contracts and come with unlimited data. It's been over 3 hours. View the steps. That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. We strongly recommend that you upgrade to a more current browser. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? Value & Transparency Enjoy Internet with great pricing, no annual contract, equipment included & no hidden fees. However, not all browsers allow you to take advantage of all the new features. Home / Outage Map; 866.200.7273. By selecting Accept all, you consent to our use of Cookies. An outage is declared when the number of reports exceeds the baseline, represented by the red line. So unsatisfied. Useful comments include a description of the problem, city and postal code. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. @OptimumHelp the internet has been down in bushwick for over 5 hours! Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Plus, Optimum makes installation free for customers when they order online. Get it fixed. phone, or tablet with your Optimum ID and password. Store Locator. Enter the account number associated with the outage address. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Frustrations? Optimum by Altice offers service in 17 states. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ We will debit Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. I understand that consent is not a condition of purchase. Reliable energy starts by putting safety first. When you opt in, we automatically fill in your ID from then on. Having problems? It's been over 3 hours. Please try again later. So unsatisfied. Check for reported outages Constant outages. @OptimumHelp any update when service in Franklin borough will be restored? In the last three months, how would you rate Optimum? Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. The density of these reports is depicted by the color scale as shown below. It is common for some problems to be reported throughout the day. Hey @optimum internet been down all day since I woke up at 6am. Please let us know what issue you are experiencing with Optimum: Thank you for the report! You can easily perform a manual reboot by unplugging your modem and plugging it back in. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. Select OK when prompted to allow FirstEnergy to find your current location. Download the WiFi HotSpot Finder App. Any eta on restoring service? Forget having to sign in every time you want WiFi access at an The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Outage reports and issues in the past 15 days originated from: Tips? Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. To keep power flowing, our crews prepare for potential outages long before they happen. 4 steps to restore power See how we restore power in your area. are also linked at the bottom of this page. charges, at the number provided above. Staying connected during storms is critical. H\n0~ If you should lose power, these tips and resources can help you manage while our crews work to restore service. We can't get your messages right now. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Our lines, which hang on power poles, require power supplies to be active. Invalid password, please complete all fields. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. Find out what is going on. If you have any tips or frustrations you wish to share, please leave a message in the comments section! If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. In the last three months, how would you rate Optimum? Ive been patient. or call 8449102593 Also don't post any of your personal information. Invalid Optimum ID, please complete all fields. @OptimumHelp internet outage in Bushwick (zip code 11206). It may take 3-5 minutes to reboot. Report your outage online. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Invalid password, please complete all fields. Having problems? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Currently we are unable to access your location. to are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. Optimum Outage Map, The Bronx, New York. What is going on ? We know you depend on us for power and we take that responsibility very seriously. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and if it's plugged into a cable box, VCR, DVD player or gaming system. Do not assume a wire is down if your power is out. You can use your own modem too if you prefer. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. connections on the go as easily as when you're connected at home. Loading map, please wait. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. The most recent Optimum outage reports came from the following cities: Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ We may not know you are without power. display your award(s), Copy the Embed code and drop it into your site's HTML. Optimum by Altice offers cable internet access. . Get it fixed. Horrible customer service. We need the GPS enabled on this device and your permission to use your location. Optimum by Altice is available at this address. Please upgrade your browser and/or operating system to improve your user experience. Make sure to report and "downvote" such posts. We always do our best to keep the lights on for the community, but sometimes outages occur. Check the settings on important communication channels. Having problems? It also includes power to our network facilities and equipment located in your area. Count to 5, then plug it back in. The latest reports from users having issues in Weston come from postal codes 26452. . Learn about outage & storm safety Reliable energy starts by putting safety first. Any eta on restoring service? Search for and install any recommended updates. The . On the flip side of promotions are fees. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. Optimum by Altice is available at this address. If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Please help! Now turn on your TV. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. What is going on ? You must have JavaScript enabled to use this form. Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York Yes, I have to wait a week for a tech to get to me. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. @OptimumHelp I just received the worst customer service response after their scheduling error! Problems in the last 24 hours in Nolensville, Tennessee. Power Outage. Make sure your computer's software is up to date. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Our crews are actively working and will continue until all impacted customers are back online. Report problem. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. @OptimumHelp maybe fix peoples ****? A tech has been out here every week. EnEnglish; EsEspaol; Check availability. ^David. Please don't call "support numbers" posted below most probably it's a scam. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). to view the Optimum WiFi Terms of Use. Optimum Outage Map The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, All trademarks and service marks are the property of their respective owners. If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. Help. Your account number can be found on your recent bill: FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. to get started. All services not available in all areas. View our outage map . Having problems? . Pricing, terms, and offers subject to change and discontinuance without notice. Report a tree, light or possible power theft. Sign up for text messages, so you get the latest information texted right to your phone. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. @OptimumHelp Outage in Sylva, NC? Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Jan 9 Customers in Conroe, TX are experiencing a loss of service. Call 911 immediately if you see a downed power line. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Find outage information for Xfinity Internet, TV, & phone services in your area. @OptimumHelp the internet has been down in bushwick for over 5 hours! Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Help. You've been recognized in our annual awards Find out when service will be restored. Frustrations? Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. download Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down Visit View current outages on our 24/7 Power Center outage maps. Internet. Service for. Log into your online account to view a status update on a reported outage. An outage is declared when the number of reports exceeds the baseline, represented by the red line. All services not available in all areas. During significant storms, we will share updates on our social media accounts. A tech has been out here every week. All of the downloads are safe from the vendor's official website. Late or missed payments can cause an interruption of service. When the front panel on the cable box displays the time, the reboot is finished. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. @optimum Im feeling totally ripped off by @optimum. Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! *Accuracy not guaranteed. See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. BroadbandNow Internet Service Provider Awards 2020. To report an outage call 1-888-LIGHTSS (1-888-544-4877). Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Some of the functionality and menus may not be available with this browser. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. Wait 30 seconds We will debit We shed light on answers to common outage. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. Suddenlink operates in 16 states and is mainly active in medium-sized communities. Pricing, terms, and offers subject to . 2023 CSC Holdings, LLC. Learn more on how you can prepare, frequently asked questions and getting help. All trademarks and service marks are the property of their respective owners. Check to see your plan options by entering your ZIP code at the top of this page. ^David, Hi there. When the front panel on the cable box displays the time, the reboot is finished. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. All rights reserved. All plans include unlimited data.