0 0 10.1455 10.364 re Visit our VTA Smart Pass page for more information. Skip the side navigation menu and go to the main content. Stanford University. You must tag your card again when you get off the train. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Due to observed delivery issues this is a less secure option. Key Clipper information translated to Chinese. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. I would love to consolidate all the cards into one card. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Is there a way to purchase the card without paying the fee? BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Tickets submitted for refund must have been purchased by cash or debit card. Get Morning Report and other email newsletters. H*2T0T341f& 0.749023 g Only registered Clipper cards are eligible for refunds. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). And my Oyster card. 0 0 10.146 10.364 re Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. BARTs Treasury Department will then process the refund. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. EMC The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Clipper App. E\\y\F@B.THH!*o* h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P EMC The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. A reader in a prior column thought $300 had disappeared from an account. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. /Tx BMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. 0 0 10.1455 10.364 re bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Phone. Registration is easy, and its free. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. One beep means you have tagged on, and two beeps mean you have tagged off. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. I havent needed to use it in that time. EMC (For example in NYC one can buy MetroCard at the airport without a fee.) Prior to that he was an assistant sports editor at the paper from 1984-1987. E\\y\F@B.THH!*o* However, money added since then does not show on the account, as weve not used the cards. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. /Tx BMC Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. What can I do with an online Clipper account? /Tx BMC endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream EMC The check may take 4-6 weeks. Get it back from them when you plan your next trip to San Francisco. What do you recommend for getting this resolved? 2020, Metropolitan Transportation Commission. /Tx BMC Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. /Tx BMC The Go Pass is also available to graduate students until December 31,2022*. Your session is about to expire due to inactivity. Should I stay at a hotel near the airport? To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Eventually, we got the refund. Transit pass refunds are subject to transit agency approval. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Otherwise, you will be logged out automatically. This is one option for using up the funds on a paper ticket you own. For faster replacement, you also can pick up your replacement card at an in-person service location. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. EMC So what you could do is to rack up a negative balance to offset the $3 fee. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Left and right arrows move across top level links and expand / close menus in sub levels. E\\y\F@B.THH!*o* /Tx BMC $16.99 10% off. Q&A: Highway 101 express lanes opened Friday. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC 0 0 10.1455 10.364 re However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. All Go Pass users should register their Clipper cards on Clippers website. E\\y\F@B.DHR!"g/ You will get a check in the mail at the address you provide. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Add value, set up autoload, and check your balance! Phone. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. H237402VH2P0P04341Qf& Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. EMC Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. /Tx BMC Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? You wrote about Clipper freezing accounts. Directions to Zide needed from Union Square. Riders have 2 options for getting a refund: The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. No. EMC Choose to stay logged in or to log out. Include the card number in your description. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. more. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. If a Clipper card is not used for six months, it can be deactivated. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Warriors Ferry / Chase Center Service You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. For more information, call the BART Treasury at (510) 464-6841. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream o Discover . There is a $5 fee for this service. /Tx BMC My spouse, relative, or close friend needs help managing their registered Clipper card. New. But the other way is get you $$ back is to understand why they charged $3 in the first place. So we just kept our Suica as well as our Icocaused in the Kansai. H*2T0T341f& You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. f If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Clipper Refunds: Only registered Clipper cards, are available for refunds. Note that only cash value can be directly transferred. That will show you the cost of each trip. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. At your request, we can mail you a new card with your balance restored, typically within 2 business days. The site navigation utilizes arrow, enter, escape, and space bar key commands. E\\y\F@B.THH!*o* Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. EMC endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. But alas, no longer on bART as they now wont let you exit like they used to. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Clipper is committed to protecting your privacy. Describe the situation, including your account information. /Tx BMC Donations of tickets with unused value of less than $1 can be made to local non-profits. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Where to Use On 24 transit services and more. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. 0 0 10.1455 10.364 re 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0.749023 g Opens in new window. The old website used to show added values, ready to be activated, but no longer does. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. If you cannot tag your card successfully, try on another device. For details about how to apply for a refund, download theClipper Cancellation Form. Roadshow. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream The VTA Smart Passallows unlimited travel on VTA buses and light rail. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Transit pass . In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Clipper cards will hold a maximum of $300. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Its also required if you want to set up automatic reloading. Clipper is committed to protecting your privacy. The Go and Smart Passesare non-transferable. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. At your request, we can mail you a new card with your balance restored, typically within 2 business days. How can I manage the account on their behalf? Your refund request will typically be . E\i\\ Then when you exit, Caltrains will tell you that you have a negative balance. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. A: Fire off an e-mail to clipper@bayareametro.gov. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. For three bucks, just consider it a cheap souvenir. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Here's what you need to know. H*2T0T3415Rf& !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. If you have a question, please call (510) 464-6841. For more information, including fines, please see Caltrain's fare evasion policy. f Its also required if you want to set up automatic reloading. I'd calculate your estimated usage and only put that amount on the card. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. However, each Go Pass user will only get two replacements per calendar year. (visit our Chase Center Servicepage If you don't want to deal with that, just pay the $3 to get the card. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Unfortunately, the Clipper Card doesn't allow that. Less than a cup of coffee. Opens in new window. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. H237402VH2P0P04341Qf& Phone. Does this mean my card is worthless and I might as well toss it? If this happens at any time, please call Clipper at 877.878.8883 for a refund. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Can I have more than one card in my Clipper account? Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Otherwise, you will be logged out automatically. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Options to Oakland Airport from Union Square. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. This option helps you avoid paying for postage and is the most secure option. It is available for free to eligible university, and hospital employees. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Refunds are subject to the fees in Section 10. Your Clipper card will not be returned to you. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. All rights reserved. If you forget to tag on and/or off, you will be subject to citation. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. If your card is registered, contact us so we can block your card from further use. So take your balance down to $1.50. EMC /Tx BMC BART will refundpaper ticketswith a remaining value greater than $1.00. Up and Down arrows will open main level menus and toggle through sub tier links. There is no replacement fee for lost or stolen Go Passes. Other readers wrote of similar fears and refund frustrations. HD 0UR K(EP%xg:#6(=VU-zTqwn?p /Tx BMC 0.749023 g The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Enter and space open menus and escape closes them as well. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream You have to fill out a form. BART will also refund full unused paratransit ticket books. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Graduate students are not eligible for a free Go Pass after this date. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Learn more about our privacy policy. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Ticket Refunds. No they don't keep cash at the stations. We cannot give refunds for partially used passes or tickets. Refunds are subject to the fees in Section 10. My spouse, relative, or close friend needs help managing their registered Clipper card. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Skip top navigation. For details about how to apply for a refund, download theClipper Cancellation Form. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream You can also log in to your regular Clipper account to see your balance and download a transaction history. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream E\i\\ Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Key Clipper information translated to Spanish. Will the toll lanes reduce traffic jams? 0.749023 g /Tx BMC It's just $3. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. safe parking at hotels near Oakland Airport??