studentuniverse refund policy studentuniverse refund policy

Always free! Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. All flights are non-transferable and cannot be used by anyone other than the ticket holder. The name on the credit card can be different than the name of the traveler. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. period of more than twenty-four hours or include overnight accommodation. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Refund Policy. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Specified hotels may offer student discounts. If your search has some of these special fares available it will be messaged in the search results. Please ask us to confirm what protection may apply to your booking. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Please understand we are working as hard as we can to help everyone. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. The credit is a one-time use, not like a gift card where you can use it for multiple things. We cannot guarantee that the travel service provider will credit you with point for your booking. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Airlines generally do not allow changes to your routing or name changes. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. All airline tickets must be issued in the name of the passport/photo identity holder. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. For many airlines, the credit is good through December 31, 2020. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. We know, its very confusing! We thought so! Yes, same airline. If you require your confirmation email to be resent please contact us. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. You can also update your email address to a more permanent one on your account any time. The short answer is no. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. you will be asked to show the childs full unabridged birth certificate. Travel insurance is recommended for all bookings. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. payment or sold at an inclusive or total price: (a) transport (b) Airlines can change the price of airfare very frequently based on a multitude of factors. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. The tuition rate in force for all programs is based either on program or modality. To use your promo code, enter it in the space provided on our checkout page. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Please note that carriers may be subject to change. These policies and rules are binding on you, so be sure to review them before purchase. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. accommodation (c) vehicle rental or (d) other tourist services However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. If you don't see a credit there, but think you have one, just give us a call. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. It was officially launched in 2000 and remains a privately-held company. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). This deposit is non-refundable unless your tour is cancelled by us. If you do not see a travel credit and believe you have one, please give us a call to confirm. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). We cannot issue a refund for you if the airline policy does not allow it. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Airlines may deny boarding without the proper identification. If you have registered before, please check your registration is valid and has not lapsed. You can file an insurance claim through the company and wait to hear from them directly. A credit or debit card must be used to confirm any booking. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. We will advise you of the amount of the deposit and date for final payment at the time of your booking. These include: In these instances, you would need to contact us for help completing your booking. Please ask us to confirm what protection may apply to your booking. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. When you book with us we will look after you until you arrive home safely from your travels. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. If you have a layover, you should check if there are transit requirements for that country as well. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. To ensure you are seated next to each other you can either contact us via email or chat with an agent. At the time, most countries haven't announced a vaccination requirement. If you don't see a credit that you think should be there, give us a call. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Travel for less and live for more with deals, contests and more. There are a few exceptions that must be booked on the phone with our agents. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. StudentUniverse assumes no liability for the acts of the service provider in refusing service. Additional costs are your responsibility. Search for the total number in your party and log in (or Sign up) as yourself. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. You agree that you are bound by such additional terms and conditions. Maybe. Final payment is due 60 days prior to the tour start date. No, please dont! Almost always, latest coupons and promo codes can be found there. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. We are experiencing unprecedented volumes of calls and messages at this time. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. We will try to reach you again as soon as we can. You will need to have their legal name as it appears on their ID and their date of birth. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. How much can I bring? If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. :). Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Most airline tickets do allow changes for a fee, plus any difference in fare. You will need to input your traveling companions' details before entering your credit card information. Enjoy the discount! Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Some US states are also requiring COVID tests for travelers to enter. Most Popular. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. We cannot guarantee the accuracy of any ratings set by accommodation providers. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. You can view any fees associated with canceling your ticket under the My Trips section of your account. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Unfortunately if we cant reach you, our agents have to move on to help other customers. You can also update your email address to a more permanent one on your account any time. Your home country and destination country will likely have travel requirements. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. If you want to pay separately, you will need to make multiple purchases. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. I have questions about baggage. They may change due to air traffic control restrictions, weather conditions or operational requirements. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Please speak to one of our consultants for further details. Eligibility, Joining, and Website Information. If this is not the case, you must let us know. Our agents cannot enter these codes once an order has been placed online. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Such a change is deemed to be a minor change. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Please note that we can *NOT* reinstate your flights for you if you cancel them. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. All rights reserved. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Yes, and this depends on the airline's policy. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). We will be fully responsible for the proper performance of the package as a whole. Please check your applicable loyalty program for the specific terms of your membership. For all online air bookings, full payment is required at the time of purchase. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. StudentUniverse empowers young adults to experience the world with discount travel. Reviews. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Please note that for all air bookings a service fee of up to 16 will apply. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Please note that this does not mean that your order has been accepted. It is your responsibility to ensure you have the proper visas/documents. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. Yes! In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. So yes, they would ask you to upload some documents before . Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Youll be able to use it on StudentUniverse, for flights operated by that airline. Please reconfirm your flights at least 24 hours prior to departure. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Refund Policy. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight.