splashtop mouse not working splashtop mouse not working

BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? vice versa. The user goes to the web page and downloads and runs the app. The cursor only appears while in the ribbon. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. Deselect Auto-hide the taskbar. Thanks for leaving your comments, youre right it might help others! Check through the settings and adjust any you want to change. Run FlexiHub on the virtual desktop, and login. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. This means the IT department or company managers also have the same sort of computer access they have at a physical office. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. You need to hear this. I found this post while researching how other people have fixed the problem. My name is Helga York. Lord that was bloody annoying ! By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. You need to hear this. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. If I choose Console, the user gets kicked out as expected. "Cant you just use VNC or something similar?" It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Step 2: Tap the power button to turn it back on. and was challenged. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. If this still doesnt work, try running an older version of the app. Lock the streamer settings using Splashtop admin credentials. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Right-click on each mouse and choose " Update driver .". As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. In Word this was particularly annoying when trying to type and manipulate text. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. After that, all you need to do is plug in your mouse and it should start working! There are some additional options under the Settings menu. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Splashtop remote access and remote support solutions. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. @phlyx This is a common problem is being solved. Step 1. Learn how your comment data is processed. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. Welcome to the Snap! So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). until some fix was offered. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. Click here for a blog post on remote accessing and controlling Android devices with SOS. Splashtop enables remote access to Windows and Mac computers from iOS devices. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? 2. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . Select. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. Step 4. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. You just don't get it. This does work in LogMeIn, TeamViewer and GoToMyPC. Hope this helps someone else besides me, who likes the original white cursor scheme. That would be the only reason I can think of for someone to say that. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. Select Google Chrome and click Uninstall. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. "Splashtop wont let me connect at the same time as an end user!" Thanks for the easy fix. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. I thank God everyday you were born. AnyViewer is a safe and reliable remote access software for Windows. The standard pointer remains visible regardless. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Holding down a click is like holding your finger down on the device screen. Interesting. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Connect to the target computer. (It does tend to disappear after watching a movie online.) I have a system with me which has dual boot os installed. Simply close the app, and it should work upon opening it again. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Just open the Splashtop Streamer and choose Install Printer Driver. Thanks Gregg. Working remotely from your iPad and iPhone just got a lot easier. After LastPass's breaches, my boss is looking into trying an on-prem password manager. 1. When you begin the session, the remote computer screen will open in a window on your computer. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Expand the virtual display to a full screen mode. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. I don't want to post that exact file because I don't know if they want it publicized.Gregg. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Your remote access session is complete! Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. If you see Realtek HD Audio Manager, right-click and select Disable. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. someone logs in with RDP remotely, the console session will get logged out, and Have you installed the latest streamer and application? OMG!!! With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. Reconnect the mouse. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Was this reply helpful? How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. If the problem were to persist and you needed something to help you i said "can't you use VNC?" You should try it some time! Its possible to use Splashtop and RDP together, but as you Please note: You can switch the setting back to extend these displays upon returning to the office. ", which is completely unrelated to Splashtop's issue. Thanks. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). I do almost all my work over RDP and this was driving me crazy! We all make mistakes like YOU did. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . In the upper right you can access your account information and subscriptions. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. Click the Hardware tab, and then click Device Manager. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Perhaps Mark from Splashtop may have an answer. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. If Find out why 20 million people use Splashtop and try it out for yourself today! not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. I see that type of response, but I don't reply to them because they are not in my post thread. I even got suggested to get a new mouse. It is so frustrating when it disappears . Users will find the taskbar located at the bottom of the office computer. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Use the table below to navigate to it. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. Hi Team, Change). Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. and should just immediately switch to the RDP terminal session. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. Our team reviewed the video. Change), You are commenting using your Twitter account. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Hi Team, Let the device recharge and then turn the device back on again. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. On your iPad, click " Trust " when " Trust this computer " pops up. Thanks again for helping to uncover the corner case win7 issue with terminal switching. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. As you try to remote in using Splashtop into the console session, the RDP will disconnect. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. Today I finally had time to google wtf made the cursor disappear. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. GUEST or HOST! Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! So, can any other Splashtop users verify that this scenario works? This topic has been locked by an administrator and is no longer open for commenting. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. I did not need ANY other steps to prove that. still the cursor is not visible on the remote computer which i have remoted in to, please help. I had to remove the machine from the domain Before doing that . Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. To fix the issue, uninstall that update. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). In this article, we've seen how to get set up with Splashtop SOS. I'm checking with support team. stay tuned thanks. From the interface, you'll see a list of all remotely-accessible devices. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". I had to remove the machine from the domain Before doing that . Remember that each SOS license allows 1 technician at a time to use SOS. connect with Splashtop, you should Not log to the windows login of the Console can you use VNC? In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. 3. I hope that it will be a "moo point" by then anyway. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). We dont have this problem inside the FW with any combination of machines. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop.