item not as described ebay return shipping item not as described ebay return shipping

Offer customers 30 day refund policy because EBay is always going to side with customers. I threw everything away". If the return request is for Item not as described, I get them to let me know why they think it is not as described. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. You won't be able to re-open the request once it's closed. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. We'll review your case and contact you within 48 hours. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. In some cases, we may automatically accept a return request on your behalf. Select your reason for the return and enter a comment about why you're returning it. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Do you have to accept returns to sell on eBay? If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. By having insurance, the buyer got his money back and I was still paid for my item. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. I try to get them to give me the reason for the return. This is a good option for low-value items. I find too many fun toys for my family (or myself), and just love the whole process. (oh and that happened b.c ppl would send it back stating wrong size). moment, Oh, Ship! In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Your eBay buyer claimed the item was not as described. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. eBay Exporter of the Year was a great success! Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. Print an eBay return label Tip If the item is returned used or damaged, you may qualify to issue a partial refund. How to deal with "Item not as described" returns that are not valid. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. This happens more often than not. I grew up in Central Florida and have lived here my whole life. Your item didn't match the listing, or it arrived faulty or damaged. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Seller with 11000 feedback. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. I first contact the buyer and find out what is wrong with the item. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. So would all sellers. I find that if an item sells once, it will again. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Never received the item and i contacted ebay and seller and no response. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. If you want the items back before refunding, I'd accept the return and send them a shipping label. You might be asking, Do private sellers have to accept returns? The answer is No. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. Buyers can always submit a return request, even if your returns policy says you don't accept returns. 01-08-2020 interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. The seller covers the cost of the return. This makes no sense and should be illegal. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. If, after a few days, youre not happy with the sellers resolution, were here to help. Do I need to pay extra for the eBay Money Back Guarantee? Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case You are sure the item wa. My desire is that they get more than they are expecting! Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. 01:47 PM Listen to this weeks podcast to hear sourcing methods from a seller! This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Very unfair on seller and ebay part. Often times, they will say something that was clearly stated in my listing. In this case, I just try to do damage control. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. This will definitely help any return request case that comes your way and a good habit to get into. You can also check the progress of your return request at any time. Escalate to eBay if you don't reach a resolution within 3 business days. If you've sold on ebay long enough you've had this happen. Make a point to take action on your listings to avoid unwanted returns. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. They will just accept that they are not covered and walk away. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. 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I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. The dispute is Not As Described. Research your model before purchasing this because there will be no returns for buying the wrong item. But the seller should communicate with you. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. 07-05-2020 Disclaimer. What if the seller doesn't offer returns? The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. That is assuming the item is truly Not as Described. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Copyright 1995-2023 eBay Inc. All Rights Reserved. Youll need to ship the item back before the date stated in this email. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. You can also open your Returns dashboard and select View return details from beside the item. Select the percent you want to deduct from the refund amount. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. You can always report the buyer later for misusing the MBG. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Spread the word, we know how to break the . The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If the seller is responsible for return shipping, its important that they cover the costs. Open a case and try to work things out with the seller. If you want to start your own business, the reseller business model can be a great place to start. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. In such cases, the responsibility for the costs of the return is according to the sellers policy. - edited 114K subscribers in the Ebay community. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Covers your purchase price plus original shipping on virtually all items. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. There's no way around losing an Item Not As Described case. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Adding these each time has saved me many times when buyers have tried to get me to accept a return. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. We've outlined your response optionsbelow. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Why didn't you check the size before ordering? Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. I gave alot of money for an item from ebay to a seller. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Holiday shipping is now in full swing, check out these helpful shipping tips! I also had a listing that was marked as parts only returned as defective? Sorry it happened to you , but ebay does not care about us sellers. The seller was not accurate and now the seller or ebay wants to give me my money or item. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. Check out how to file a damage claim with FedEx if your item gets damaged. Too many of those and their returns ability will be hindered. When you start selling on Ebay, decide if you are willing to take returns at all. A buyer insists the item was not as described in order to force a return. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If you offered free shipping, you'll need to refund the buyer the full amount that they paid. This is how it is and one of the risks of doing business on eBay. Then and only then you give a refund for the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. To the OP- the great thing is, you are selling items without much competition, apples to apples. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. See our page on. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Some people think private sellers have to accept returns and this is just not the case. Ready to start making a good side income from flipping? Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. More shipping tips from your fellow sellers! I pretty much do the same thing every time. See the table below for guidance on issuing a partial refund. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. 1. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. 09:32 AM Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Keep in mind that on eBay, it is seller beware, not buyer beware. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Received a damaged item with a missing part. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Here's how to print an eBay return shipping label: Go to Purchase history . You do not have to offer returns or refunds on your items either. Here you can discuss all things shipping with other members. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). This is a good option for low-value items. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. eBay Business Equipment Purchase Protection. This can be useful when the buyer isn't completely satisfied with their purchase. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Read theSeller protections policyto find out how to qualify to issue partial refunds. Refund the buyer, the buyer keeps the item. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. If you are scared to start eBay because of the fear of returns, dont be. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. For more information, see our Condition of returned items policy. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. I can only put it in the listing. We have several policies built into our business model that protect us from having to return items. You believe that it was exactly as described. NOTICE: 3D glasses are all different and must have a compatible TV set to work. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. The criteria for Top Rated Seller is here: Top Rated Seller Program. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Honestly, this is one of those lessons I have had to learn the hard way. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. What if an eBay buyer damaged an item and wants a refund? What Do You Do? You can go to the Resolution Center and contact the seller. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. If the buyer is responsible, choose your return address from the dropdown menu. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Learn more about our signature confirmation requirements. Required fields are marked *. If you choose to use your own carrier, we recommend using a tracked service. I sent him a message apologizing and requesting more information and photographs of the damage. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Welcome to the Shipping board! If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. eBay gives this MBG for Australian and International buyers, however . Having an accurate listing description is so important, especially if you are selling used items like I am. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. You'll also be responsible for covering return shipping costs. Whenever an item that I ship is damaged, I put in a claim with the carrier. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. We guarantee that you will get the item you ordered or get your money back. See our Partial refund guidelines for more details. Sellers accept the majority of the risk when choosing to sell here. Select View return details. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. 07-05-2020 I always encourage our members to use those photos! This is a win win for both of us. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. 01-08-2020 If you're responsible for return shipping. What do you mean by adding sold as is to your terms and policies? No. After contacting the seller, it's up to you whether you want eBay to step in. If youre a reseller in 2023, you can find deals on items in many places. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. You can still close it if things are resolved. I have details about my terms with shipping, returns, freight shipping, and refunds. Thats the great thing about implementing these tips. Its very, very important to take photographs for your records both using freight and Fedex and UPS. Return Claim "Not As Described"? 3. eBay will review your case and get back to you within 48 hours. Some business equipment categories that may be covered by the. Good luck and sorry you encountered this circumstance. There are two categories of return requests from customers: 1. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections.