how to accept wex cards how to accept wex cards

Wex wouldnt help at all, just lied and wasted our time. The credit info for the selected contract appears below. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. I am the bookkeeper for a company vexed be WEX. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Hard to get a hold of. Look for the QBO file you saved in Step 1 and then select Open. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. I have no choice but to involve my attorney for CEASE and DESIST. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. This allows us to see the company through a different lens or perspective than we normally would. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing They claim they need a receipt. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. As part of a very successful multinational company with annual profit in the extremes of 88+M, The company has received 107 complaints in the past three years. For the tightest security, use Exact Match. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. As with most things in business, if you make it easier for customers, youll see more sales. Which I give them, but now Im denied? NO, because they want me to jump through another 50000 hoops!!! Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Fleet cards go by a few different names. Ready to see pricing for your specific business? As a result, standard interchange rates that are the standard of such networks are not applicable. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. On the Card Details screen, set up the info needed for this card, including policy number and card status. Simply add a few details about yourself and the application will be submitted in minutes. There is some complexity to how fleet cards work. In Report Value, enter the drivers name. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! The Problem is this Wex froze my credit card HSA account they want receipts. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. WEX adds Visa to virtual payments offering. It is a shame, I was a client for about 20 years. Ive contacted customer service multiple times and spent long times on chat and hold both times. A confirmation displays. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Instead, youll be charged a percentage and may be assessed additional costs by your processor. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. As more data is collected and trends identified, he expects losses to decrease even further. Please cancel my account. Having issues making the most of your WEX experience? Receive your Esso Card Insert the card into the pump or attendant swipes the card in the station. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. The card can be used at any gas station that accepts the card. I am being told that all is done by email and there is nobody I can talk to over the phone. Under the Contract ID drop-down, choose the account from which the money code will be drawn. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Id rather just use my Spark card and get the cash back. Choose the new status. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. It is not intended as legal or financial advice. We're happy to help. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Check out the links below to access frequently asked questions and video tutorials to make your job easier! WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. They want my medical records to prove the medical necessity. I called to have the charge removed, they said I had to have the account number to do that. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. It helps to understand some of the nuances of the different cards available in the market. Click here to earn a reward. Their final email to me was, yes it sucks but sorry. We are former TCheck Customer, used it mostly for paying lumper fees. Most often, people choose Report Only, so the drivers name only appears on reports. If you have a business that requires traveling, this card is for you. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Most horrible experience with fuel cards. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. In the Funded Amount field, enter the amount of the money code. Karma wins in the End Get the latest Health Trends & Insights news in your inbox. Just give me my money! Then they lied again about how I would get an email from their fraud dept resolving this. The sole purpose of the material presented herein is to alert, educate, and inform readers. I still cant get Wex to just distribute my HSA to my new employer. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. At WEX they act as stewards of their communities. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. The purpose of the card is to be able to pay for medicines and Drs office visits. Terms of Service. Note: We have adjusted this companys BBB rating according to our own standards. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. How fleet fuel cards work. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Worst gas card ever. Some processors have no monthly, no annual fees, no contract, and cheap rates. Worst company in my 50 years of being in business ! reply and I will get the message. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. I will be closing this account as soon as I get my funds. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Still, businesses must have specific equipment set up for companies to accept them. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. We find that their service and management algorithms are needlessly obstructive. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Referral Partner Permissions. Wex and Voyager cards can be used at any participating gas station. How do I qualify for Love's Express Credit? Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. I really would love to accept the Voyager card here at our business. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. They didnt migrate that amount over to the new. That means finding a processor who is familiar with B2B transactions. Disreputable? Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. For example, a Texaco fleet card can be used at Texaco locations. The most common fleet cards are by Wright Express (Wex) and Voyager. Why would you need to show a receipt from your dr that does not even make sense? It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. finance charge has been 150% APR. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Referral Partnership FAQ They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. None of which have been successful. They will not help you at all, I had no account number as I had no account. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Been paying late fees for 8 months and just noticed. Worse liar company. On the card detail screen, click Add Prompt. LOL. SEE WHO SPENDS WHAT, WHERE AND WHEN. Charged to my bank account, we do not own a card. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Again, there was NO explanation or warning. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Thats where Level 3 enhanced data comes in. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. See this page to learn how we support our operations. Click Issue Money Code. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. How does it work? Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. This information is captured at the time of the sale. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. (See Look up card.). I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. HOLD lets you deactivate a card temporarily. WEX Fleet Universal has opened 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. This address will receive confirmation of payment. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Fleet Cards What is a fleet card? This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Ways to Save. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Thats not good enough and want explanation of benefits. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. WexLocationCode.setTransientValue("wex02"); Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. WEX took nearly $4,000.00 from my business account. Various vendors offer many different types of fleet cards, such as Wex and Voyager. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. Our convenient service card is accepted at over 95% of fuel stations in the U.S. In the Add Prompt screen, select the type of prompt you want, then click Next. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Some cards can be set to require the employee to enter mileage at the time of purchase. WEX Fleet cards are to be used only for fuel purchases or roadside services. The people behind the payments. Do NOT use this company if you can avoid it. The benefits of accepting fleet cards The benefits are straightforward. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. The card can be used to purchase any type of fuel, including gasoline and diesel. Hopefully they get banned from my state at least. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. 1 Hancock Street As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. CardPaymentOptions.com, Inc. All Rights Reserved. WEX appreciates the BBB bringing this to our attention. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. More information on those can be found here. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support They can limit the type of fuel purchased, i.e., only diesel. Check the statement(s) you want to make payments for. We also accept certain types of digital payment methods. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. I have no issues getting prescriptions. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. EMV Credit Card Machines I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. An approved line of credit offered by Love's Travel Stops to approved customers. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. I became a Wex customer in November 2021. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. AVOID THIS COMPANY AT ALL COSTS. Enter the limit in the Amount field. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. However, you can get an idea of the costs, depending on which type of fleet card youre taking. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Trouble Getting Approved? In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . It's a cut throat industry. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. High-risk merchant services provided through Electronic Merchant Systems (EMS). Customer service is miserable. We were told that the invoice was correct. WexLocationCode.setTransientValue("wex02"); As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. This is our complaint on WEX, Inc. See Who The Worst Processors Are. A few months later an obnoxious debt collection company starts hounding us. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry.