dart charge penalty notice not received dart charge penalty notice not received

When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! But no, today I received the 2 PCNs. YOU REALLY NEED CLEAR SIGNAGE 10 MILES OUT ON BOTH SIDES The only reason we noticed coming back was there were no tolls to pay !! Hi, Can Dart Charge issue a penalty charge notice despite having been deemed to have accepted the slightly late payment of the road user charge? The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! this is not right for all of us, to be told by one of your employs, well im really sorry but our systems are down. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. Were all being hit by rubbish signage. Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. (1) We are not 100% sure which vehicle we will be using, or we might even use the bike. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. MoneyNerd is not associated with MoneyHelper, we just think theyre great. This is initially a 70 fine, reduced to 35 if paid within 14 days. sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received. The first hotel did not provide WiFi and so I was unable to search online. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . the mail services goes slowly, and they were in late with the deliveries. The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . Why would the do that?!?! 6 weeks later I received a PCN for 72.50 and a warning letter saying that as it was my first offence I could pay the 2.50 charge. This is really unfair. Why does this unjust enrichment of the dart ford tunnel system toll charge make normal good people, criminals? The arbitrary 35 fine is proof of that. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf contact us page. Pay now and it should stop the penalty being sent out. We are pushing to get better signage on the motorway, too. Weve had a similar notice for a first offence. One of these is that you are the owner of the vehicle. Your email address will not be published. A couple of days later I suddenly remembered, I went straight online and paid the toll charge. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options? Hi What happens if the authority rejects my appeal? Make sure you keep a record of making the payment. The same happened to me. A Dart Charge PCN is just simply a 70 penalty issued to you for not paying the river. But this system probably collect a lot of money by snaring all these drivers Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. Please wait for your receipt number to ensure your payment has been processed successfully. This is awful :( There were no signs saying to pay on the internet or by phone or anything or id have seen it. Im not (its my wifes) so could not agree. The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. One place for strangers to pay would be helpful. The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! I crossed the bridge on 10th August in rented car. This is then used to pay for crossings, but occasional users will have dead money left in the account. Delivery is usually deemed to be 2 working days after the date on the notice. Information on how to do this will be included in the original rejection. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. I think this scheme needs a rethink. I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. Its a f** up system riding on the notion that many people will forget or not know about the charge and they make a tonne of money off of them. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. I simply cannot believe this is allowed to continue, its a scandal. You probably know this number by heart, but just in case, here are the contact details youll need: Here is the number for the dartford crossing in case you need it. Relieved to read your message! Have France removed their toll booths. I heard an advert on the radio today, about the new Dartford crossing with no booths.call me naive, but I havent been in the tunnel or on the crossing for many many years and I thought it was free as I couldnt find any booths ! Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. Put your PCN number and vehicle reg in on the next page etc. I watch English TV and I have seen programmes where these debts are put into the hands of bailiffs who have Automatic Number Plate Recognition Cameras, they are everywhere and if your car passes one it will be flagged up immediately, then you get followed and stopped and if you do not pay the fine, which will get massive in time, they will confiscate your vehicle. I've had . I live in Ireland and hired a car from airport to travel to Kent. However, we recognise that dart Charge is a big change for drivers, so we are doing everything we can to help people understand the changes and avoid penalties. Ive realised today is 11 days since I forgotten to pay the crossing. I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? I therefore deem the payment to have been accepted by Dart Charge in relation to the unpaid crossing which is the subject of this PCN. I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. 'The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an . (the registered keeper) by mail. Wot the hell,they also put a bill of 475 on car. This is not due to more motorists attempting to avoid payment, but an abject failure of the system to ensure occasional users and foreign visitors know how to pay. https://www.gov.uk/make-a-freedom-of-information-request Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. no barriers, no man at the tollbooths and I cant remember any sign over there I wonder if possible a refund and an answer. No doubt I will miss a few and then get stung with PCNs! How much am i in trouble? Just like many of you I did not pay for crossing. You will receive it in Word and PDF formats. I called them and appealed but appeal was rejected and they said my payment will be held it on account of future crossings. I see no other reason then a money making scam for using it to make more money in fines. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. When I tried to ring on 030003001200 to pay, no one answers. Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. Do you know if they have abandoned that practice? I cant think how many 1st timers are caught out by this scam, leaving the dartcharge company thousands of pounds in credit when drivers do not intend to use the crossing again like myself. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. I was told that if I paid them the outstanding fees the matter would be cleared. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. This includes vehicles exempt from paying road tax because they are used for disabled persons. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. I used the Dartford tunnel on 14 October and have just realised I didnt pay! I am very interested and heartened by the outcome of your independent tribunal. Looking at this site we are not alone, doesnt the fact so many people are failing to pay tell the operator something? So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. I am really frustrated by the fact that I want to pay the crossing charges but am unable to do so either by phone or online as it is after the midnight deadline for both. She did not understand the toll charge system. Leeds (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. Hi Peter, I dont know what is going to actually happen now, are they going to chase me, will I be going on black list or something? Let us know. Else good bye 1050. I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. Mainly because motorists forget to pay the toll fee on time. The Dart Charge website is the simplest way to pay. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). Just keep following through pages. Get an extra 14 days to pay:Nearly 3.5million motorists have failed to pay the Dartford Crossing toll since the new system was introduced, however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. I am French. Many thanks for your help Pete, Ill give it a try. Trawled for ages thru the website but could find no info about the Tags. I was aware of London congestion zone but not Dartford crossing. I have now received 2 x pcn for these crossings !!!! An incorrect fine is certainly among the grounds for appeal. Thats when MoneyNerd was born. The message tells me access via the website. i think its not fair for something we have already paid for . Im doing the representations x10 .